Integration of TQM in blended learning
Noraida Haji Ali1, Azliza Yacob2, Md Yazid Mohd Saman3, Mohd Hafiz Yusoff4, W. M. Amir Fazamin W. Hamzah5.
Many tools have been developed to assist the teaching and learning
process. However, it is difficult to find one suitable for all students’ needs.
With strong support from the top management, TQM can be applied to
higher education which can provide better service. Blended learning, which
includes student-centered and independent learning approaches, requires
a strong sense of motivation. Although motivation is an important factor in
blended learning, the literature has not adequately explored how students
can be motivated in blended learning. The integration of TQM in Blended
Learning using PDCA will ensure more efficient learning. 99 students,
who took Computer Programming in Universiti Malaysia Terengganu
were involved in this research. This study proposed the use of the TQM
approach in the implementation of Blended Learning. Using this approach,
the element of Plan and Do was used in the preparatory work. For faceto-
face learning, the Check element was implemented, while the Action
element was found to be very useful for enrichment work. The result of the
study found that the total mean score after intervention was 18.49 higher
than before the intervention showing that TQM integration in Blended
Learning enhances student learning performance. This paper contributes
to the motivation to apply TQM to learning using a web-based environment
and face-to-face mode.
Affiliation:
- Universiti Malaysia Terengganu, Malaysia
- Universiti Malaysia Terengganu, Malaysia
- Universiti Malaysia Terengganu, Malaysia
- Universiti Malaysia Terengganu, Malaysia
- Universiti Malaysia Terengganu, Malaysia
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