This study investigates the criteria of credit card which one is the important characteristics of to customers when using. The study has used a questionnaire to know the importance of criteria of credit card for customer and to determine the level of customers’ satisfaction towards all the criteria offered by credit card. A Sample of 200 respondents used for questionnaire and analysis using factor analysis and the Kaiser-Meyer-Olkin (KMO). As a result shown, it can concluded that is all criteria of credit card that offered is important to the customer.