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Working in private universities: does emotional intelligence matter for job effectiveness?
Norliana Ahmad Shah1, Mazni Saad2, Noor Malinda Mohamed Mohan3, Halimi Poniran4.
The recent trend has introduced the emotional quotient or intelligence (EQ) as the
essential concepts to the psychology and management for academicians. EQ describes a
person's ability to sense and respond appropriately to emotions. Thus, this paper seeks to
examine the impact of EQ on private university lecturers’ job effectiveness. A primary goal is
to explore the EQ of the private universities’ lecturers and examine how it predicts their job
effectiveness beyond the ability. Quantitative analysis in the form of a survey was used in this
study. A total of 20 private universities were listed and approached; however, only five
universities agreed to participate. The cross-sectional data collection was done within a
month, and the data obtained in the survey were analysed with the IBM-SPSS. The results
showed that emotional intelligence has a significant impact on job effectiveness of the
lecturers. However, only self-regulation and social skill are statistically significant, with selfregulation
variable represents the strongest unique contribution to explain the job
effectiveness. The findings of the study suggest that employees can apply their personal
emotional experience into their work well. Also, it helps them to develop strong emotional
bonding with those people associated with their work and leads to organizational performance.
Hence, it is particularly imperative for a private university to use EQ to predict job
effectiveness.
Affiliation:
- Universiti Selangor, Malaysia
- Management and Science University, Malaysia
- Universiti Selangor, Malaysia
- Universiti Selangor, Malaysia
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