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Measuring important success factors in knowledge sharing behavior among online business network users using analytical hierarchy process
Ruzleeta Zakaria1, Norintan Saniah Sulaiman2.
Researchers believe that social network such as facebook is an innovative knowledge
sharing technology. The increase use of social network each year has shown that these effective
medium can be extended beyond simple communication within a community. A few studies were
conducted to explore knowledge sharing behaviour among social network users. However,
research study that focuses on online business network users still has not been explored yet.
Communication among online business network users within the community is important in
sharing and exchanging knowledge. This will lead to factors that motivate them to share
knowledge through online communication. Identifying factors in online knowledge sharing
behaviour is essential in order to improve their communication and business activities. Thus,
this research is intended to identify the most important factors in knowledge sharing behaviour
among online business network users by using Analytical Hierarchy Process (AHP). AHP
technique is used to prioritize eleven factors which are reciprocal benefits, altruism, mutual
trust, identification, reputation, social network ties, shared vision, shared interest, computer
self-efficacy, technology innovation and controllability. This study will benefit virtual
entrepreneurs as it provide ways to recognize the important factors in sharing knowledge and
to improve their communication, business activities and contribution to the existence of long
term sustainability of online business through social network.
Affiliation:
- Universiti Utara Malaysia, Malaysia
- Universiti Utara Malaysia, Malaysia
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