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The factor influencing customer preference towards international food and beverage franchise in Malaysia
Yuhanis Mohamed Noor1, Lu, Man Hong2, Fasihah Mohd Nasharuddin3, Kong, Moon Hong4, Nursyamimi Aziz5.
The Malaysia Government developed four main strategies based on National
Franchise Development Blueprint (NFDB) for 2012 to 2016. Indeed, approximately 400 local
franchise companies almost contributed RM 25.6 billion in 2015. Besides, food and beverage
(F&B) conquer one of third market share in Malaysia. Therefore, this study is to identify the
relationship of brand influence, product quality, and service quality towards customer
preference for local food and beverage franchise in Malaysia. Therefore, this study was carried
out in a quantitative way and 384 target respondents been selected. Based on the finding, three
independent variables which are a brand influence, product quality, and service quality are
positively related to customer preference towards international F&B franchise in Malaysia.
Affiliation:
- Universiti Malaysia Kelantan, Malaysia
- Universiti Malaysia Kelantan, Malaysia
- Universiti Malaysia Kelantan, Malaysia
- Universiti Malaysia Kelantan, Malaysia
- Universiti Malaysia Kelantan, Malaysia
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