The cooperative characteristics and its relation towards trust in cooperative brand
Yusman Yacob1, Jati Kasuma Ali2, Nelson Lajuni3, Hiram Ting4.
This study attempts to examine the dimensions of cooperative characteristics towards trust in
cooperative brand. Although there are abundance of studies on brand’s trust in the marketing
literature, little has been done on the factors leading to brand’s trust in the cooperative context.
Specifically, the present study serves as a groundwork to examine the dimensions of cooperative
characteristics and its relation towards trust in the cooperative brand among cooperative members
with a focus on Sarawak consumer cooperatives as a research site of the study. Cooperative
integrity, cooperative reputation, perceived motives of cooperative, and trust in cooperative
as a dimension of cooperative characteristics are looked into so as to assess their impact on
trust in the cooperative brand. A quantitative approach was adopted using self-administered
questionnaire. By using field data collected from 135 consumer cooperative members in
Sarawak, all postulated relationships are examined using partial least squares structural
equation modelling (PLS-SEM). The findings suggest that cooperative characteristics, namely
cooperative integrity, perceived motives of cooperative and trust in cooperative have significant
effect on trust in cooperative brand. However, cooperative reputation shows insignifcant impact
on trust in cooperative brand. The study highlights the need to inculcate cooperative members’
with adequate knowledge about cooperative as well as to provide platform for them to acquire
their experience with the cooperative so as to transform into their trust in the cooperative
brand. The study also provides the managerial implications to cooperative as a retail provider
as well as cooperative members’ and future directions of the research.
Affiliation:
- Maktab Koperasi Malaysia, Malaysia
- Universiti Teknologi MARA, Malaysia
- Universiti Malaysia Sabah, Malaysia
- Sarawak Research Society, Malaysia
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