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The utilization of social media as a marketing tool in food truck business
Farah Adibah Che Ishak1, Muhamad Ariff Nordin2, Hazrina Ghazali3, Ungku Fatimah Ungku Zainal Abidin4, Ainul Zakiah Abu Bakar5.
The food truck industry in Malaysia shows continuous growth since it was first
introduced a few years ago. However, the increasing number of food truck businesses in Klang
Valley flags a question on how the owners strategize their businesses to stand up from the
competitors. The limitation surrounds this business environment forces food truck owners to be
creative in marketing their products to ensure the sustainability of the business; and one of the
strategies is by using the social media. This qualitative phenomenological study aimed to identify
the strategies used by food truck owners in using social media account as a marketing tool to
promote their business. The data collected from semi-structured interviews with a group of food
truck owners around Klang Valley area, explaining the way they use social media. Input from
social media observation also equipped as supporting data. Results show the strategies used are
live update, usage of tagging (hashtags) and wall maintenance. New strategies are also
discovered which are paid advertisements, scripted copywriting, mobile application and video
production. This study provides an understanding on how food truck owners use social media as
a marketing tool and will benefit the current and future food truck owners.
Affiliation:
- Universiti Putra Malaysia, Malaysia
- Universiti Putra Malaysia, Malaysia
- Universiti Putra Malaysia, Malaysia
- Universiti Putra Malaysia, Malaysia
- Universiti Putra Malaysia, Malaysia
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