As information and communication technology (ICT) is making the leap to transform all aspects of life, online learning has become widely viewed as the future of education. As one of the least developed countries, Yemen is lagging behind in the adoption of ICT, being faced with many challenges, limited resources, weak infrastructure, and a high student population, the focus of this research will be on Yemeni Institutes of Higher Education and the role of the Yemeni norms and culture that may affect online learning use in Yemen. This conceptual article extends the Delone & Mclean Information System Success Model (DMISM) with compatibility as a moderating variable. The anticipated findings will provide a guideline for both policy makers and university management. The theoretical and practical implications are also discussed.