Introduction: This study surveyed the experience of Malaysian families of children with disabilities during their chil- dren’s diagnostic process and the support and information they received after the diagnosis. Methods: A quantitative research method was employed where data was collected by utilizing a set of questionnaires and analysed using the Statistical Package for Social Science (SPSS). A total of 216 parents of children with disabilities participated by providing responses to questions about the assessment and diagnosis process that their children went through and the services and assistance which were made available to them after these processes. Results: The results showed that most of the parents had good impressions of the services rendered to their children during the assessment and diag- nosis processes. However, several issues were brought to attention such as issues in early identification of children with disabilities, the diagnostic process itself and support for parents and children post diagnosis. Conclusion: Further research is needed to provide a clearer understanding of the issues highlighted in this study. Early recommendations to overcome these issues were put forward; that is to look for alternatives in order to ensure better diagnosis strategies and parent support for the benefit of children with disabilities in this country in the long run.