Coronavirus disease (COVID-19) has had a significant effect on every country’s economy, particularly in the education sector. Some of the consequences include lockdowns, quarantines, social distancing and institutional closures. Adapting and adjusting to new learning standards was difficult due to a variety of demographic backgrounds among students, especially adult learners. Thus, the current research aims to investigate characteristics that contribute to adult adjustment and their influence on their knowledge of online courses. A quantitative study was done among 235 respondents in a Malaysian independent body namely the Malaysian Financial Planning Council located in Kuala Lumpur, Malaysia. Identifying the right elements will assist the training facility in giving the right and quality training to its audience.