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The role of perceived usefulness and confirmation in influencing student’s satisfaction on online distance learning
Hasnizawati Hashim1, Siti Aishah Mohamad2, Hamnah Che Hamzah3, Rozieana A. Halid4, Ilyani Azer5.
Today's learning opportunities are immense in scale and bolstered by the support of
technological advancements. Many universities in Malaysia have contributed to the trend of
advancements in education and technology. It was recommended that online distance learning (ODL)
and online teaching processes should be used at all levels of education during the COVID-19 pandemic.
However, the use of these technological advancements has encountered challenges, which were
recognized during the initial application of ODL. Both students and academics faced many obstacles as
first-time users of online education. This study explores students’ expectations of ODL based on
Expectation-confirmation theory (ECT). A survey was conducted with 579 university students to test
the hypotheses of this study. The results of this questionnaire were tested using structural equation
modeling (SEM) AMOS mediation analysis. The results showed partial mediating effects between
perceived usefulness, confirmation, and satisfaction with online distance learning. Furthermore, it was
found that perceived usefulness has a significant influence on student satisfaction with and confirmation
of ODL. To ensure that students of higher learning institutions are satisfied with ODL, it is vital for
universities and colleges to make these students believe that the application of ODL is useful and can
create significant value for them.
Affiliation:
- Universiti Teknologi MARA Pahang, UiTM Raub Campus, 27600 Raub, Pahang, Malaysia, Malaysia
- Universiti Teknologi MARA Pahang, UiTM Raub Campus, 27600 Raub, Pahang, Malaysia, Malaysia
- Universiti Teknologi MARA Pahang, UiTM Raub Campus, 27600 Raub, Pahang, Malaysia, Malaysia
- Universiti Teknologi MARA Pahang, UiTM Raub Campus, 27600 Raub, Pahang, Malaysia, Malaysia
- Universiti Teknologi MARA Pahang, UiTM Raub Campus, 27600 Raub, Pahang, Malaysia, Malaysia
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Indexation |
Indexed by |
MyJurnal (2021) |
H-Index
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2 |
Immediacy Index
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0.000 |
Rank |
0 |
Indexed by |
Scopus 2020 |
Impact Factor
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CiteScore (0.5) |
Rank |
Q4 (Education) |
Additional Information |
SJR (0.198) |
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