Choice overload: a systematic literature review of hospitality and tourism
Raja Iskandar Putera Raja Mustapha1.
Choice overload or overchoice was initially introduced by the
futurist Alvin Toffler in his book Future Shock (1970), where he
predicted (then) that consumers who yearn for choice will
ultimately be burdened by it. Choice overload can be defined as the
condition where the mind is expended by the number of options
presented to the point where it is detrimental cognitively and
affectively. This systematic literature review discussed the concept
of CO in the hospitality and tourism field. Three main questions
were developed to provide direction and guide the review which
are: (1) What is the development of CO literature over the years?,
(2) What were the research methods used in studying CO? and (3)
How was CO investigated?. By utilizing PRISMA and adapting it
to the protocol, the reviewer managed to retrieve 11 publications
reporting 17 studies in total from Elsevier’s Scopus and Web of
Science databases on CO in hospitality and tourism, all of which
serve as the basis for the current systematic literature review. This
was achieved by following eligibility conditions utilized which were
that the records should: (1) include studies on CO, (2) have CO as
a variable of interest in the study. This review managed to uncover
the development of CO throughout the period between 2013-2019.
Having compared the number of publications in hospitality and
tourism in CO, it has shown that there is limited publication;
therefore, it brings opportunity and chance for future research to
be conducted in the said field.
Affiliation:
- Universiti Teknologi MARA Cawangan Pulau Pinang, Malaysia
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