The engagement of co-operatives in online business in Malaysia
Azlifah Abas1, Hajar Azwin Mohamad Ashi2, Zaharatul Laili Zakaria3, Arfizawati Abd Hadi4, Romaizah Abd Kadir5, Rosmalina Che Yakzam6, Cham, Tat Huei7.
Statistics from the Companies Commission of Malaysia show that, as of July 2018, a total of 53,285 businesses had registered as online retailers. However, no formal data has been obtained on the engagement of co-operatives in online business. This research aimed to identify the profile of cooperatives in online business, particularly the factors that motivate co-operatives’ adoption of
online business and the barriers faced by co-operatives in performing online business. In addition,
this study sought to determine the role of cooperative performance in linking the motivating and
barrier factors to continuous online business usage among co-operatives. The census method
was used to collect data from the entire population of the study, which comprised co-operatives
engaged in e-commerce businesses in Malaysia. The findings showed that trendiness, government
support, and cost reduction have a direct positive effect on co-operative performance, while risk
and a lack of employee competency have a direct negative effect on co-operative performance.
Apart from that, cooperative performance was found to influence satisfaction and continuous
usage directly and positively. The results further revealed that satisfaction has a direct positive
impact on continuous usage as well as a mediating effect on the relationship between co-operative
performance and continuous usage.
Affiliation:
- Cooperative Institute of Malaysia, Malaysia
- Cooperative Institute of Malaysia, Malaysia
- Cooperative Institute of Malaysia, Malaysia
- Cooperative Institute of Malaysia, Malaysia
- Malaysia Co-operative Societies Commission, Malaysia
- Cooperative Institute of Malaysia, Malaysia
- UCSI Graduate Business School (Malaysia), Malaysia
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