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Customer Satisfaction and Expectation Approach on Regular Travel Package in Quality Service by Design Using Fuzzy Logic Controller

Mohammad Nasir Saludin1, Rika Fatimah Panjaitan2.
Sains Malaysiana (Volume 33, No. 1, 2004)
Times cited: 0
There are a lot of factors and conditions to be considered by tour and travel companies when designing quality product due to the fact that the product being sold is intangible and their ultimate goal is to sustain customers' loyalty. Fuzzy Logic Controller (FLC) has been observed to be compatible to this 'intangible' factor thus giving better result when compared to other methods. By using FLC, all communications are clear and have precise meaning.
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Indexed by MyJurnal (2021)
H-Index 6
Immediacy Index 0.000
Rank 0
Indexed by Web of Science (SCIE - Science Citation Index Expanded)
Impact Factor JCR (1.009)
Rank Q4 (Multidisciplinary Sciences)
Additional Information JCI (0.15)
Indexed by Scopus 2020
Impact Factor CiteScore (1.4)
Rank Q2 (Multidisciplinary)
Additional Information SJR (0.251)

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