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Student satisfaction through academic advising: how effective is the academic advisor?
Salina Binti Hamed1, Faridah Binti Hussin2, Sarina Binti Md Jam3.
The academic advising involves helping students to understand the paths that
could be taken so that students can draw their own roadmaps to achieve their
goals and monitor their own progress. Moreover, the academic advising has
become an integral part of the learning culture in the university. As we know,
life in the university can be a very challengeable experience especially for the
new students. Hence, the academic advisors can ease the students’ transition
from school life to the university life by providing them with useful information
about knowledge and services as well as guidance for students throughout
their entire education experiences. Furthermore, the academic advising
services will enhance students’ greater satisfaction with their academic
experience, better self-understanding and a sense of success in the achievement
of personal and academic goals. In view of this, this survey was carried out to
determine the style of advising used by the current academic advisor, the
students’ preferred advising style, and their satisfaction with academic
advising. The survey was based on responses gathered from 111
undergraduates from the School of Engineering, UiTM Pulau Pinang. The
Academic Advising Inventory (AAI) by Winston and Sandor (2002) was used to
assess the advising method in UiTM Pulau Pinang. The results showed that
83.8% students identified their current academic advisor as using a
developmental advising style and 72.1% respondents preferred developmental
advising. Meanwhile, 97.3% students were satisfied with the academic advising
that they received in UiTM Pulau Pinang. In addition, the students who had
created a positive relationship with their assigned academic advisor reported
having more satisfaction with their education experience and positively
developed as a student.
Affiliation:
- Universiti Teknologi MARA, Malaysia
- Universiti Teknologi MARA, Malaysia
- Universiti Teknologi MARA, Malaysia
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