View Article |
Do greek municipal websites meet citizens’ perceptions on issue importance?
Lappas, Georgios1, Yannas, Prodromos2, Triantafillidou, Amalia3, Kleftodimos, Alexandros4.
The purpose of the present study is first to evaluate local e-government initiatives
in Greece from a citizen perspective and then to test how well Greek
municipalities perform on the most important e-government applications as
perceived by citizens. Towards this end, a citizen survey was conducted using an
instrument that contained 14 indices and assessed citizens’ perceived importance
of e-government as well as e-democracy features incorporated in municipal
portals. Results indicate that Greek citizens are not ready to move forward with the
adoption of more participatory and deliberative tools of local governments’
websites. Moreover, Greek citizens want easy to complete online services while
they place emphasis on the informational content of the local governments’
websites. In addition they desire simple ways to communicate with their local
governments such as contact or email forms and suggestion boxes. Based on the
citizen survey results, a quantitative website analysis was conducted to examine
the level of sophistication of Greek municipal portals in regards to the most
important e-government features. Results suggest that Greek local governments
can be regarded as laggards in the provision of online services to citizens and
businesses as well as the inclusion of information for tourists.
Affiliation:
- University of Western Macedonia, Greece
- Piraeus University of Applied Sciences, Greece
- University of Western Macedonia, Greece
- University of Western Macedonia, Greece
Download this article (This article has been downloaded 158 time(s))
|
|
Indexation |
Indexed by |
MyJurnal (2021) |
H-Index
|
6 |
Immediacy Index
|
0.000 |
Rank |
0 |
Indexed by |
Scopus 2020 |
Impact Factor
|
CiteScore (1.4) |
Rank |
Q3 (Engineering (all)) |
Additional Information |
SJR (0.191) |
|
|
|