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International Journal of Service Management and Sustainability

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International Journal of Service Management and Sustainability


Discipline(s) / Subdiscipline(s):

     1. Social Sciences
         - Business & administration
         - Economics & finance
         - Education & educational research
         - Media & communication
         - Psychology

     2. Sciences
         - Environmental science

     3. Engineering & Technology
         - Engineering

E-ISSN: 2550-1569
Print ISSN: 0128-3057
Publisher: Universiti Teknologi MARA
Publication type: Print & Electronic
Publication frequency: 2 time(s) per year
Journal Website: http://www.ijsmssarawak.com

Contact Info

International Journal of Service Management and Sustainability
Universiti Teknologi MARA Sarawak,
94300 Kota Samarahan,
Tel: 6019-4390228
Email: bhvoon@uitm.edu.my

International Journal of Service Management and Sustainability (IJSMS) is an official academic journal of Universiti Teknologi MARA (UiTM) Sarawak. It is a double-blind reviewed international scholarly journal which promotes cross-disciplinary research and managerial practices for service excellence. This journal aims to focus on service management and sustainability in order to leverage and sustain performance of the services sector as well as improving and sustaining the quality of service (for all economic sectors), natural environment and quality of life. It is published (in English) in March and September.



Prof. Dr. Voon Boo Ho

Editorial Board

Co-Chief Editors:
  • Prof. Dr. Firdaus Abdullah
  • Assoc. Prof. Dr. Corina Joseph

    Managing Editor:
  • Dr. Kuan Siaw Vui

    Co-Managing Editor:
  • Dr. Tamoi Anak Janggu

    Advisory Board:
  • Prof. Dato Dr. Jamil Hamali (Universiti Teknologi MARA, Malaysia)
  • Prof. Dr. Jay Kandampully (Ohio State University, USA)
  • Prof. Dr. David Crowther (De Montfort University, UK)
  • Tan Sri Datuk Amar (Dr.) Hamid Bin Bugo (Sarawak Consolidated Industries Berhad, Malaysia)
  • Prof. Dr. Jochen Wirtz (National University of Singapore, Singapore)
  • Prof. Dr. Nagarajah Lee (VMIUC, Malaysia)
  • Prof. Tan Kay Chuan (National University of Singapore)
  • Prof. Dr. Kiymet Tunca (Trakya University, Turkey)
  • Prof. Dr. Yutaka Yamauchi (Kyoto University, Japan)

    Board of Editors:
  • Prof. Dr. Satyendra Singh (Marketing Management, University of Winnipeg, Canada)
  • Dr. Nur Indrianti (Industrial Engineering, UPN "Veteran" Yogyakarta, Indonesia)
  • Assoc. Prof. Dr. Noel Siu (Services Marketing, Hong Kong Baptist University, Hong Kong)
  • Prof. Dr. Rosita Suhaimi (Economics, Universiti Teknologi MARA, Malaysia)
  • Assoc. Prof. Dr. Abang Zainoren Abang Abdurahman (Marketing, Universiti Teknologi MARA, Malaysia)
  • Prof. Dr. Khong Heng Yen (Applied Sciences, Universiti Teknologi MARA, Malaysia)
  • Assoc. Prof. Dr. Caesar Delwis (Education/English, Universiti Teknologi MARA, Malaysia)
  • Prof. Dr. Lo May Chiun (Marketing, Universiti Malaysia Sarawak, Malaysia)
  • Assoc. Prof. Dr. Roshima Said (Sustainability, UiTM Cawangan Kedah, Malaysia)
  • Prof. Dr. Hasan Fauzi (Accounting, Univeritas Sebelas Maret, Indonesia)
  • Dr. Teck Weng Jee (Swinburne University of Technology, Australia)
  • Assoc. Prof. Dr. Mohammad Isa Mohamadin (Applied Science, Universiti Teknologi MARA, Malaysia)



    Submission of manuscripts to the journal is open all year round. Authors should adhere to our guidelines (see the Author Guidelines) and should submit their original work with intellectual integrity. If the works/words of others are used, they must be appropriately cited. The manuscript submitted should not have been published before in their current or substantially similar form, or be under consideration for any other publication(s) at the same time.
      Journal Coverage

    Indexed by MyJurnal (2019)
    H-Index 1
    Immediacy Index 0.000
    Rank 0

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